MUFG aims to become AI-native with OpenAI
OpenAI Blog · 2026-05-28
MUFG, one of Japan's largest financial groups, has deployed ChatGPT Enterprise to approximately 35,000 Mitsubishi UFJ Bank employees and is partnering with OpenAI to build AI-native banking operations and customer-facing financial services.
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Extraction
Topics: enterprise-ai-adoptionfinancial-services-aichatgpt-enterpriseai-native-transformationopenai-partnerships
Claims
- MUFG deployed ChatGPT Enterprise to approximately 35,000 Mitsubishi UFJ Bank employees beginning in 2026.
- Training participation reached 100% through mandatory e-learning required before account access was granted.
- Employees created more than 1,800 custom GPTs within four months of OpenAI-led training sessions.
- Employees reported a 20-30% reduction in workload for selected research tasks such as tracking AI trends and preparing executive briefings.
- MUFG plans to implement an AI concierge and a Money Advisory Platform in its emutt digital bank, using OpenAI technology to deliver 24/7 personalized financial recommendations.
Key quotes
"I believe AI will fundamentally change the nature of finance. To bring AI into the organization quickly, it is important to have an environment and culture where every employee can use AI naturally." — Tadashi Yamamoto, Group CDTO at MUFG
"We are aiming for a world where AI is not a tool used only by a small number of experts, but something every employee can use in daily work, almost like a partner." — Kohei Shimano, Managing Director, Mitsubishi UFJ Bank
"We want to provide financial services 24/7, without the constraints of time or place. In the digital bank, we want to deliver personalized recommendations that only AI can make possible." — Tadashi Yamamoto